Got a question? We've got answers

Call 01252 413600 or email hcp@symprove.com. Answers to our frequently asked questions can be found below.

Most asked

Symprove is a unique water-based probiotic that works differently to dairy or tablet formulas to deliver live bacteria to the colon.

Proven in randomised controlled trials at King’s College Hospital and independent in-vitro studies at University College London, 92% of people feel the difference in real-world.

Where guidelines exist relating to the use of probiotics for the management of specific conditions, these recommend use for at least 1 month. We at Symprove know from our research that 3 months is optimal for rebalancing the microbiome. We appreciate that 3 months could be a big commitment. That’s why we offer healthcare professionals a free trial and discount for their patients. If you'd like to know more, speak to our team.

Symprove is registered as a food supplement and as such is deemed safe. Our clinical research is predominantly based on the initial 3 month period and there were no serious adverse effects. This is safety profile is reflected in real-world with >30,000 patients taking Symprove each month, with some having taken Symprove for many years.

Symprove can be purchased directly on symprove.com, where they consumer-friendly information is also available.

We offer a free trials and patient discount via healthcare professionals. If you are interested in this, please speak to our team.

Symprove is suitable for the low FODMAP diet.

Gluten-free products are recommended when following the low FODMAP diet as they remove wheat, rye and barley from the diet (which are all sources of fructans). Symprove is gluten-free (contains 20 parts per million or less of gluten) and therefore suitable for those following a gluten free diet (particularly important for those with coeliac disease).

Due to its robust safety profile, there is no lower age limit for taking Symprove. The dose should be titrated to 1mL per kg of body weight.

What does Symprove taste like? 

Symprove comes in three flavours. The Original (where it all started from) is slightly sour while the others are a little sweeter. 

Original

Don’t have a sweet tooth? This one’s for you. It’s a little tart with a tangy aftertaste.

Mango and Passion Fruit

A refreshing tropical fruit flavour with a slightly tangy aftertaste. 

Strawberry and Raspberry

The sweetest of the bunch. A light berry flavour – also with a tangy aftertaste.

We recommend trying Symprove for at least three months, which is in line with the advice from the British Society of Gastroenterology to anyone trying a probiotic. 

And it’s in line with the results we see. 92% of people report a difference after three months, and many choose to take Symprove for life.

Symprove is officially classed a food supplement (not a medicine). So we can’t legally make specific health claims ourselves. 

This means that the best way to learn about how Symprove has helped people is to speak to our team who can answer questions about our research.

We produce Symprove in a strict quality-controlled environment by: 

  1. Boiling specially selected grain to create a wort
  2. Purifying and keeping it at a consistent temperature in sterilised vats
  3. Adding the four strains of bacteria which multiply
  4. Sending Symprove off for independent testing
  5. After that, we're ready to bottle up! 

Original flavour:

Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate.

Mango and Passion Fruit flavour:

Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings.

Strawberry and Raspberry flavour:

Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings; colour: black carrot juice.

We always look for the best quality ingredients for use in Symprove and source these from reputable suppliers. Our bacteria are all produced in the UK.

Our active ingredients – also known as the fab four – are types of live and “activated” lactic acid bacteria. These are: 

- Lactobacillus rhamnosus

- Enterococcus faecium

- Lactobacillus acidophilus

- Lactobacillus plantarum

All four are safely used in food.

Yes, Symprove is made from 100% naturally-derived ingredients. 

Our key ingredients are water, barley extract, and bacteria. Yet even the additional flavourings and colourings found in our Strawberry and Raspberry and Mango and Passion Fruit flavours are from totally natural sources – found in everyday foods! 

These include: vitamin C, potassium sorbate, and trisodium citrate.

We make Symprove in a controlled environment. This means we’re incredibly careful about hygiene, temperature controls and how we handle our live bacteria. 

Our production process is patented and we take quality control really seriously. We want to make sure that our quality and purity is spot on. 

Symprove is an ISO 9001:2015 certified company. This means that our internal quality management systems are held up to internationally approved standards.

Tip #1: Take in the fasting state

It is advised to always take a morning shot of Symprove on an empty stomach – then leave 10 minutes before eating and drinking.

Tip #2: Trial for 3 months

In line with clinical guidance for trialling probiotics, we recommend patients take Symprove for at least 3 months. According to our data, 92% will report a positive difference.

Who Can Use Symprove?

As Symprove is a food supplement, it is suitable for anyone.

However, a lot of people take Symprove if they are experiencing gut issues. To find out more about different patient groups, download our research or speak to the team.

An additional benefit of Symprove being water-based is that it is suitable for many different diets. Symprove is:

  • Gluten-free
  • Lactose-free, dairy-free
  • FODMAP-friendly
  • Suitable for vegans

And Symprove contains no added colours/artificial sweeteners

The vast majority of people don’t experience side-effects. In a minority of cases, patients may see slight changes in their bowel habit (either constipation or diarrhoea). This is mild and typically self-resolves within a couple of days.

If you have any questions, please contact us.

Yes - Symprove is made with natural ingredients and doesn’t contain anything that is contraindicated in pregnancy or women who are breastfeeding.

Symprove has been researched in patients taking immunosuppressants as part of their management for other conditions and no serious adverse effects were seen. However, we advise caution in those patients who are severely immunocompromised and it is at the discretion of the healthcare professionals as to whether Symprove is appropriate based on the specific patient case.

Due to its robust safety profile, there is no lower age limit for taking Symprove. The dose should be titrated to 1mL per kg of body weight.

Yes. Antibiotics can be an effective tool for treating infection but they are a double-edged sword as they can destroy the bacteria in the gut microbiome. The guidance is that Symprove and antibiotics can be taken concurrently but they should be dosed as far apart as possible.

Yes, Symprove is appropriate for taking with the low FODMAP diet.

92% of people report a positive difference after taking Symprove for three months and many take it long-term.

If you'd like to trial Symprove or recommend to your patients, please speak to our team.

Tip #1: Take in the fasting state

It is advised to always take a morning shot of Symprove on an empty stomach – then leave 10 minutes before eating and drinking.

Tip #2: Trial for 3 months

In line with clinical guidance for trialling probiotics, we recommend patients take Symprove for at least 3 months. According to our data, 92% will report a positive difference.

Instructions And Storage

A 70ml shot of Symprove should be taken every morning on an empty stomach. Patients should be advised to wait 10 minutes before eating or drinking anything (other than water) to ensure Symprove has passed through the stomach).

Bottles should be kept in a cool, dark place until they’re opened. Once opened, bottles should be stored in the fridge and consumed within 10 days.

The product should not be heated or frozen as it will compromise the viability of the bacteria.

Symprove is a registered food supplement and is not contraindicated for any medications or supplements.

We recommend storing your packs in a cool, dry place. Once each bottle is open, pop it in the fridge and consume within 10 days.

Symprove is classed as a food supplement, not a medication.

All our clinical trials have been based around the effects of a daily 70ml shot a day and therefore this is the recommended dose.

For children we suggest titrating the dose to 1ml per 1kg of their body weight.

Yes. Once a bottle is open keep it in the fridge and consume it within 10 days.

Each pack has a shelf-life of 4 months from point of manufacture when stored in a cool dry place. This is based on robust testing which has confirmed the viability of the bacteria after this time period.

Tip #1: Take in the fasting state

It is advised to always take a morning shot of Symprove on an empty stomach – then leave 10 minutes before eating and drinking.

Tip #2: Trial for 3 months

In line with clinical guidance for trialling probiotics, we recommend patients take Symprove for at least 3 months. According to our data, 92% will report a positive difference.

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